Reporting Charges
Report fraudulent charges immediately to procard@mit.edu and dmse-pcard@mit.edu
This will allow MIT to reimburse your card for these charges.
- During working hours, you can also call 617-253-8360
- During non-working hours, you can call 888-449-2273 (Bank of America)
If you disagree with a charge, you should instead first contact the supplier to attempt to resolve the issue.
If a fraudulent charge is not reported, or a dispute with the supplier not reported and resolved within 60 days of the original charge, MIT loses the right to dispute the charge and you will be responsible for resolving the issue directly with the supplier.
Submitting Documentation
For recordkeeping purposes, you will still need to complete a p-card form. When the fraudulent expense appears in your QuickBase inbox:
- Check the
Anticipating RefundsandFraudulent Chargeboxes
- Type the full amount of the charge in the
Anticipating Refundsbox.
- No justification is needed, but you can optionally included any additional information in this field if you like.
- Once you receive a credit for the charge, which should come in within 60 days of reporting it, you will then be able to connect the credit to this form just as you would with a normal refund situation.
Here is an example of a correctly completed p-card form for a fraudulent charge:
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