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A credit came in and I can’t link it to its original transaction. What do I do?

Sometimes you’ll find a credit has come in unexpectedly, so you’re unable to link it to its original transaction.

Here’s what to do:

  1. Search your transaction history to find the original transaction:
    1. Notion image
  1. Once you find it, you should be able to edit the p-card form to check the relevant box (either Anticipating Refund or Anticipating International Transactions)
  1. Return to the credit or fee in your inbox; you should now be able to link it to the original as usual.
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